Terms of Service

Last Updated: September 15, 2026

Welcome to Cravy Wavy Special Karachi Snacks. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. About Our Store

Cravy Wavy Special Karachi Snacks is an online snack and nimko store offering a variety of Karachi-inspired snacks and food products.

We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.

However, actual product appearance, packaging, color, or presentation may vary slightly from images shown on the website.

All food products are subject to availability.

We reserve the right to limit the quantity of products that can be purchased by a customer.

3. Pricing

All product prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change at any time without prior notice.

The final amount payable will be shown during the checkout process.

Any applicable delivery charges will be displayed or communicated before order completion.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation through the contact information provided by you.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including:

Product unavailability
Incorrect pricing or product information
Incorrect or incomplete customer information
Suspected fraudulent activity
Delivery limitations
Other circumstances beyond our reasonable control

If we cancel a prepaid order, any eligible refund will be processed through the applicable payment method.

5. Customer Information

You agree to provide accurate and complete information when placing an order.

This includes your:

Full name
Phone number
Email address
Delivery address
Payment information, where applicable

You are responsible for ensuring that the information provided is correct.

Cravy Wavy is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Payment

We may offer different payment methods, including:

Cash on Delivery (COD)
Bank Transfer
Other payment methods available at checkout

For bank-transfer orders, the order may remain pending until the payment has been verified.

For Cash on Delivery orders, the customer agrees to pay the complete order amount at the time of delivery.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time communicated at checkout or by our customer support team.

Delivery times may vary depending on location, courier availability, weather, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is subject to the courier company's terms and operating conditions.

Customers are responsible for providing a complete and accurate delivery address and being available to receive the order.

8. Returns, Refunds and Replacements

Because our products are food items, we generally do not accept returns of opened or consumed products.

If you receive a damaged, incorrect, opened, or defective product, please contact us within 24 hours of delivery.

You may be required to provide photographs or videos of the product and packaging so that we can review the issue.

For complete information, please refer to our Return & Refund Policy.

9. Food Products and Allergies

Our products may contain or come into contact with ingredients such as nuts, peanuts, gluten, dairy, spices, legumes, or other potential allergens.

Customers are responsible for reviewing product information and informing us about any relevant allergies or dietary requirements before placing an order.

If you have a severe food allergy, please contact us before purchasing.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent activities
Attempt to gain unauthorized access to our systems
Copy or misuse our website content
Interfere with website security or functionality
Upload harmful or malicious material
Use our website in a way that could damage our business or other users

We reserve the right to restrict or terminate access to the website if these terms are violated.

11. Intellectual Property

All content on this website, including but not limited to:

Cravy Wavy name and logo
Product images
Text and descriptions
Graphics
Website design
Branding and marketing material

is owned by or licensed to Cravy Wavy Special Karachi Snacks and may not be copied, reproduced, modified, or distributed without our written permission.

12. Third-Party Services and Links

Our website may use third-party services such as payment providers, courier companies, analytics services, or social media platforms.

We are not responsible for the content, policies, availability, or actions of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Limitation of Liability

To the extent permitted by applicable law, Cravy Wavy Special Karachi Snacks will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, courier issues, website interruptions, technical problems, or incorrect information provided by customers.

Our responsibility relating to a product purchased through our website will generally be limited to the applicable purchase price or an appropriate replacement/refund, subject to our policies and applicable law.